Customer Relationship Management
customer-relationship

Service Star

Managing Relations with our Customers at best!!

Welcome to Service Star!

We are one of the leading maintenance service providers and committed to make your life easier, simpler with our best-in-class services. For any maintenance related issue, you can call us or book an appointment. We have a huge team of well qualified and experienced professionals who are working 24 X 7 to fill your world with happiness.

To make a lifelong and formidable relationship with our customer, we have perfect management tools. The effective service management software understands the customer groups and respond at earliest with rapid conversion into customer desires. We are equipped with relatively modern technology which enables us to gather and handle huge customer data followed by implementation of strategies in accordance with the available information. Appropriate data collection leads to the solution of specific problems, as it has been done by the focused CRM initiatives.

Major Features

  • • Excellent Customer Handling
  • • Higher Lead Conversion Rate
  • • Easy to Schedule or Re-schedule Appointment
  • • Easy Communication
  • • Complete Knowledge Base

Innovative Management Handling

This is certainly an innovative way to manage the vast service management structure which leads to cost reduction and long term success. Our strategy is to increase customer loyalty followed by revenue generation, cost cutting, great profits and outstanding results.

It's Simple and Fast

Service Star is a user-friendly maintenance service provider. For any kind of maintenance issue, just log on and register with us. All the queries stating maintenance related issues will be handled accordingly. An appointment will be scheduled to solve all the customer queries.

The service management software is a comprehensive database handling customers and their maintenance issues. With simple and fast working, you can easily convert all your leads successfully.

  • Customer queries are handled with online Appointment Booking software
  • To formulate the lead, a supervisor needs to be assigned
  • Supervisor will confirm an appointment with the customer to examine the issue.
  • After venue inspection, as estimate will be prepared followed by emailing.
  • For final confirmation, you need to call your lead once again.
  • After the lead gets confirmed, ticket will be generated to the respective executive.

No Bumpy Ride – Only Smooth Journey

Our years of experience has enabled us to gain vast knowledge and empowered with all the latest technological updates which made us to deliver a smooth solution to all the problems. Hence, we believe in complete customer satisfaction and long term relationship.

In case, our assigned executive is unable to take the lead due to unavoidable circumstances then there is a provision of Generate Optimum Schedule. This is an immensely effective function, as it immediately re-assigns the lead to another executive who will reach the destination in lesser time. Thus, it is a complete hassle-free service management software and assures the best maintenance solution.

Other Highlights

At Service Star, you will experience a whole range of outstanding and beneficial services. The exclusive service management software has been created with perspective of both the customer and management. To form a successful relationship between them, an interactive and strong bonding is a major requisite. A customer seeks an efficacious solution for all his queries, whereas management functions to resolve them with speedy solution. A few more finely customized features make this bonding more strong and reliable.

  • Admin can assign lead to the executives after going through the Holiday feature.
  • Sometimes, customers get irritated with calls related to the ticket. If they opt for Do Not Call feature, then no call will be made to them.
  • For any information related to the Service Star features and applications, there is a Knowledge Base feature.

Benefits of Service Star

  • Considerable Maintenance Reduction
  • Quick Installation
  • No Yearly Maintenance
  • Increasing Value of your Home
  • Styling that Suits Every Budget and Lifestyle

Why Service Star

We are renowned for offering world class repairing, maintenance and replacement services by licensed professionals only. Our immediate services make your home and office safe, secure, beautiful where you can have quality time with your dear ones.

  • Repairing and Maintenance by Qualified Professional Services
  • Local contractors are Well-screened, Licensed and Experienced.
  • Application of Top Quality Products
  • To suit every budget and need, we offer flexible financing options.

If you want to save your energy, money and time then Service Star is an ultimate solution for all your problems. No calls to multiple contractors! No insecurity regarding their authenticity and reliability.

With Service Star, you will experience complete peace of mind.

We are here to win trust and faith of our esteemed customers. With our round the clock working professionals who are well-trained and having specialization in service industry, we are determined to make your life beautiful and easy. With such timely maintenance, you can certainly increase amount of happiness in your life.

Customer User – Feature Sheet

If you are facing any kind of maintenance related problem and looking for an apt solution then just click the Schedule an Appointment button and fill in the requisite information.

For faster maintenance solutions, our huge franchise network is spread all across the country. Thus, we are successfully filling your lives with happiness and smiles.

Services offered:

  • Our user-friendly services enable our customers to book appointment according to their ease and comforts.
  • You can make a call for booking and query from Click to Call tab.
  • You can also book an appointment with Schedule an Appointment tab.
  • Once your appointment is confirmed, you can view your Lead Details, which consists of Lead Date, Franchise, Customer Name, Email and Lead Type.
  • You can create New Appointment and view your Appointment Details. The section consists of all the key information like Appointment Date, Appointment Time, Franchise, County, Appointment Type, Appointment Source and Appointment Status.
  • Customer can also Reschedule Appointment and Cancel Appointment at Appointment Details section.
  • You can view Ticket Details and can access information like Ticket ID, Time Spent, Date, Ticket Type, Department, Subject, Installer, Knowledge Base, Lead and Appointment.
  • You can also Create Ticket!
  • After inspection of your work, an estimate will be generated. You can view the estimate and contract along with other information like Franchise, Estimator Name, Appointment Date, Appointment Time, Appointment Status and Estimate Status.
  • Email History Details button enables you to check all the current and previous mails.
  • Knowledge Base offers complete information regarding the lead.

Franchise User- Service Star

For Franchise User, basic functions are by default. However, admin has complete authority to determine the access accordingly.

Services Offered

  • Customer – Complete database handling details related to the customers. You can update/view customer data easily.
  • Lead – Check and assign lead to a supervisor accordingly. For instance, you need to check the holiday section and the one who is nearest to the venue.
  • Appointment – Here you can check and confirm appointment booking of the customers.
  • Estimate – After lead assignment and venue visit, supervisor will give an estimate. Here, you can view and update estimate of the lead.
  • Email – For any kind of lead update like estimate, you have to mail the customer.
  • Call My Lead – If there is no response from the customer regarding a specific lead, or for final confirmation, a reminder call needs to be done.
  • Ticket – Once the lead gets confirmed, you need to generate ticket followed by assigning it to an executive.
  • Knowledge Base – If you are looking for any kind of information related to the Service Star services and applications then you can check here.
  • Holiday – After undergoing holiday section, you can assign lead to the executives.
  • Generate Optimum Schedule – If assigned executive is unable to take the lead due to unavoidable circumstances then you need to immediately re-assign the lead to another executive who will reach the destination in lesser time.
  • Do Not Call - Sometimes, customers get irritated with calls related to the ticket. If they opt for Do Not Call feature, then no call will be made to them.

Internal User – Service Star

The application is a comprehensive service management provider which enables you to handle maintenance related issue of customers and offering them solutions at earliest. With the implementation of advance modern technology, huge customer data can be collected and managed simply followed by effective strategies to resolve them according to the available information.

Major Services Offered:

  • Customer – Complete database handling details related to the customers. You can update/view customer data easily.
  • Lead – Check and assign lead to a supervisor accordingly. For instance, you need to check the holiday section and the one who is nearest to the venue.
  • Appointment – Here you can check and confirm appointment booking of the customers.
  • Estimate – After lead assignment and venue visit, supervisor will give an estimate. Here, you can view and update estimate of the lead.
  • Email – For any kind of lead update like estimate, you have to mail the customer.
  • Call My Lead – If there is no response from the customer regarding a specific lead, or for final confirmation, a reminder call needs to be done.
  • Ticket – Once the lead gets confirmed, you need to generate ticket followed by assigning it to an executive.
  • Knowledge Base – If you are looking for any kind of information related to the Service Star services and applications then you can check here.
  • Holiday – After undergoing holiday section, you can assign lead to the executives.
  • Generate Optimum Schedule – If assigned executive is unable to take the lead due to unavoidable circumstances then you need to immediately re-assign the lead to another executive who will reach the destination in lesser time.
  • Do Not Call - Sometimes, customers get irritated with calls related to the ticket. If they opt for Do Not Call feature, then no call will be made to them.